Introduction
We, Sawaya International LLC (“Provoc,” “we,” “us,” “our”), respect the privacy of all users of our Website and are committed to protecting the personal information collected through the Website.
This Privacy and Cookie Policy (“Privacy Policy”) explains what personal information we collect, how we use it, with whom we share it, and how you can exercise your rights. This Privacy Policy applies to information collected through the Website (including any digital services, tools, or features contained therein) and does not govern our collection or use of data through other channels.
This Privacy Policy forms part of, and is incorporated into, the Terms and Conditions governing your use of the Website. In the event of any inconsistency between the English and Arabic versions of this Privacy Policy, the English text shall prevail.
If you are accessing the Website from a country or territory where use of the Website is not permitted, please exit the Website immediately.
Categories of Personal Information We Collect
We may collect and process the following categories of personal information (“Personal Information”) when you interact with the Website:
Account and registration information: your name, email address, postal address, telephone number, date of birth, and any photos you upload.
Transaction information: payment details (such as credit or debit card information), billing and shipping addresses, order history, and details of transactions carried out through the Website.
Communications: information you provide when you contact us, submit enquiries, report problems, or correspond with us by any means.
Interactive services: information you submit when using blogs, chat rooms, message boards, skincare advisory tools, surveys, competitions, or other interactive features.
Technical and usage data: your IP address, browser type, device information, password data, page interaction information, traffic data, location data, weblogs, and other data relating to the resources you access on the Website.
You may access and review your Personal Information at any time via the “My Account” section of the Website. If your Personal Information changes or is incorrectly displayed, you should update or correct it promptly via your account or by contacting our Customer Service team (see Section 12 below).
How We Use Your Personal Information
We collect and use your Personal Information for the following purposes:
(a) Performance of a contract:
Processing your orders and payments, and keeping you informed of order status.
Managing your account and responding to your service requests.
(b) Based on your consent:
Sending you newsletters, product information, special offers, and promotional communications that may be of interest to you.
Providing digital services, skincare advisory tools, and personalised recommendations.
(c) Legitimate interests:
Improving our understanding of your interests, preferences, and use of our products for internal marketing and demographic studies, in order to enhance our Website, products, and services.
Protecting the security of our company, customers, and Website against fraud, theft, or other wrongdoing.
With Whom We Share Your Personal Information
We may share your Personal Information in the following circumstances:
With credit reference or fraud prevention agencies, which may retain a record of such information as permitted by applicable law.
With other divisions within our group of companies, on a need-to-know basis, for the purposes described in this Privacy Policy.
With regulatory or government authorities, where required by applicable law or in response to a lawful request.
With carefully selected business partners or affiliated companies, subject to your consent, to enable them to send you information that may be of interest to you.
With service providers and subcontractors retained to perform functions on our behalf, including warehousing, delivery, marketing, data processing, software development, website hosting, legal and accounting services, provided such parties use the information solely to perform their contracted functions.
With prospective sellers or buyers in connection with any sale or transfer of our business or assets.
Where necessary to enforce our Terms and Conditions, pursue available remedies, limit damages, or protect our rights, property, safety, and security, including the exchange of information for fraud protection and credit risk reduction.
If you no longer wish to receive marketing communications, you may do so by contacting our customer service team.
International Data Transfers
In certain cases, and for data hosting or operational purposes, Personal Information we collect may be transferred to affiliates, service providers, or business partners located outside the European Economic Area (EEA) who may not have equivalent levels of data protection.
We have implemented appropriate safeguards with such recipients, including data transfer agreements based on European Commission standard contractual clauses. You may request a copy of these safeguards by contacting us as set out in Section 12 below.
Data Retention
We will retain your Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. If legal proceedings are initiated, Personal Information may be retained until the conclusion of such proceedings (including any appeals), after which it will be deleted or archived in accordance with applicable law.
Your Rights
Subject to applicable law, you may have the following rights in relation to your Personal Information:
Right of Access: The right to confirm whether your Personal Information is being processed, and to access that information, including the categories processed, the purpose of processing, and the recipients.
Right to Rectification: The right to correct inaccurate or incomplete Personal Information.
Right to Erasure: The right to request deletion of your Personal Information, subject to applicable legal exceptions.
Right to Restriction of Processing: The right, in certain circumstances, to request that we restrict the processing of your Personal Information.
Right to Data Portability: The right to receive your Personal Information in a structured, commonly used, and machine-readable format, and to transmit it to another entity.
Right to Object: The right, in certain circumstances, to object to the processing of your Personal Information.
Right Regarding Post-Mortem Instructions: The right to provide instructions regarding the storage, deletion, or disclosure of your Personal Information after your death.
Where processing of your Personal Information is based on your consent, you may withdraw that consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to the withdrawal.
To exercise any of these rights, please contact us at info@provocmakeup.com. You also have the right to lodge a complaint with the competent data protection supervisory authority.
Cookie Policy
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyse Website traffic, and personalise content. A cookie is a small text file placed on your device when you visit a website.
Types of Cookies We Use:
Essential Cookies: Necessary for the operation of the Website, including enabling you to navigate the site and use its features (such as shopping carts and secure areas).
Analytics Cookies: Help us understand how visitors interact with the Website by collecting information anonymously.
Functional Cookies: Remember your preferences (such as language or region) to provide a more personalised experience.
Marketing Cookies: Used to deliver advertisements that are relevant to you and to measure the effectiveness of advertising campaigns.
You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the Website.
Third-Party Links and Websites
The Website may contain links to third-party websites. Provoc is not responsible for the privacy practices or content of such websites. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
Provoc will not pass any debit or credit card details to third parties.
Payment Confirmation
Once payment has been successfully processed, a confirmation notice will be sent to you via email within twenty-four (24) hours of receipt.
Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon publication on the Website. We will notify you of any material changes as required by applicable law. We encourage you to review this Privacy Policy periodically.
Contact Information
For any questions regarding this Privacy Policy or to exercise your data protection rights, please contact us:
Email: info@provocmakeup.com
Phone: +971 50 286 4838
Address: P.O. Box 121056, Dubai, United Arab Emirates